Booking Terms & Conditions 1. Definitions These Booking Terms and Conditions are entered into
between 121 Transport („we‟, „us‟ and „our‟) and the Customer („you‟ and „your‟) being the
person making the booking. „Event‟ means the occasion, activity, party etc in respect of which we
are providing a collection and drop-off transportation service. 2. Contract Terms These Booking
Terms and Conditions apply to all bookings made with 121 Transport whether arranged by
telephone, email, website or otherwise. You must accept these terms at or before the booking and
you are deemed to accept them upon confirmation of the booking and/or acceptance of the quote
and/or payment of the deposit. 3. Payment We require payment of a deposit at the time of booking
equal to 30% of the total booking price. The balance of the price must be paid in full at least two
weeks before the Event. If you do not make these payments on time we reserve the right to cancel
the booking and keep the deposit. All payments must be made by bank transfer to the bank account
detailed on the invoice. 4. Changes We understand that there may be circumstances that mean that
changes need to be made to a booking. Where you are quoted a price per person this will be based
on the number of people travelling. If you need to reduce the number of passengers the price per
person will increase such that the same total amount is due and payable to us. Please note that all
bookings are nontransferable. 5. Cancellation If the booking is cancelled by you for any reason (to
include cancellation of or by the Event) your deposit will not be refunded. You accept that the
deposit represents a genuine and fair reflection of the costs and losses incurred by us in arranging
the booking and if the cancellation is communicated in writing less than two weeks prior to the
Event, you shall still remain liable for the payment of the full price. 6 . Vehicles We will use
reasonable endeavours to provide the advertised vehicle however it may be necessary to use a
different vehicle or provide one or more smaller vehicles. We will ensure that any vehicle(s) shall be
sufficient for the purposes of fulfilling the booking and shall be of a standard comparable to that of
the advertised vehicle. For example if you hire a 14 seater, we reserve the right to send two 8 seater
vehicles, or 4 saloon vehicles. 7. Subcontract If necessary we may subcontract the provision of the
booking to a third party and in such cases these terms shall apply in addition to any other terms
imposed by the third party which will be given to you prior to the Event. 8. Complaints If you have a
complaint or criticism about any aspect of your booking please provide full details of your complaint
in writing to [email protected] within 24 hours of the Event. We will promptly deal with and
investigate all reasonable complaints and will provide you with feedback. 9. Service In providing the
Service we will: (i) Use the most appropriate route that we decide taking into account the type of
vehicle, the Event, time of day and any traffic reports. If you have a preferred route, this must be
confirmed at the time of booking and additional charges may apply; (ii) Subject to any conditions
beyond our control (such as traffic and weather), aim to arrive at the chosen collection point, depart
therefrom and arrive at the Event location and depart therefore at the times agreed in the booking;
(iii) Ensure that all collections, drop offs and all other stops or detours (“stops”) that are confirmed
at the time of booking will be included in the price. Any unconfirmed or additional stops that you or
your party require will only be accepted by us or the driver at our or his/her discretion and only after
agreement and payment of any additional fee to be agreed at the time. In absence of any such
agreement, there will be a minimum additional charge of £20 plus £3.00 per mile for each and every
unconfirmed stop; (iv) Provide a professional service to ensure your Event proceeds smoothly. 10.
Your Obligations You must provide us with clear and accurate details of the Event including all
collection times and stops including postcodes and street names. You must inform us as soon as is
practical if there is a reduction in the number of people in your party. We will not allow more
passengers than the number confirmed at the time of booking, unless agreed in writing and we
reserve the right to make an increase in the price for such additional people. You will notify us as
soon as possible if there are any delays or any other circumstances which may affect the agreed
collection times. 11. Possessions Unless agreed at the time of the booking, no possessions shall be
left on the vehicle. 12. Delays Any delays to any departure times caused by you or your party you will
be charged at an additional fee of £30 for each 15 minutes of any delay from the agreed departure
times. 13. Conduct You agree to comply with all reasonable requests imposed by us or your driver.
You agree not bring any animals on any vehicle. You agree not smoke on or around any vehicle. You
agree not consume food or beverages on any vehicle. You agree not to cause any damage to any
vehicle. You agree at all times be courteous and act sensibly and not do anything or act in any way
that may be dangerous or present a risk to the party, us, the driver or other members of the public.
You may only bring onto a vehicle baggage and other personal items which have previously been
approved by us in writing and are in accordance with statutory regulations concerning the carriage
of personal items. If any passengers are a rude to the driver, abusive or anti-social then the driver
can refuse to take any passengers, choose not to return to complete the return part of the journey,
and you will not be able to be eligible for a refund. 14. Liability You will reimburse us for any breach
of clause 12 including any damage to any vehicle. In the event any party causes damage to any
vehicle, including for example vomiting, tearing seat covers, appending stickers to the vehicle,
cutting or smashing glass then you will pay us the costs of repairing such damage or cleaning the
vehicle and in any event you shall pay the minimum sum of £125 which shall be paid within 24 hours
of notification of a claim by us to you pursuant to this clause. If you smoke or bring/ consume
alcohol on the bus you will owe us a minimum of £125. Any balance shall be paid upon receipt of
evidence of the costs of repairs or cleaning. 15. Indemnity You agree to indemnify us for any claims,
losses, damages or other liabilities brought against 121 Transport or its driver by any third party for
any reason caused partly or predominately by the acts or omissions of you or any member of your
party whether in breach of these terms or not. 16. Limitation of Liability We are not liable for any
loss, costs, claims or damages incurred or suffered by you or your party as a result of: (a) Any acts or
omission by the party; (b) Any failure by the party to comply with the terms herein; (c) Any delays in
the provision of the service caused partly or primarily by reasons beyond our control (to include
traffic, weather, vehicle breakdowns or failure, road works or similar circumstances); (d) Any failure
to attend an event due to delays; (e) Any accident (unless caused entirely by us or the driver). We
shall not be liable for any loss or any failure to provide the service where the information provided
by you or your party concerning the Event, the booking or any collections times is incorrect. We do
not accept any responsibility or liability for any personal possessions whether carried on or left on
the vehicle. Any possessions left on the vehicle after the party has left the vehicle will be disposed
of. Notwithstanding the aforementioned, any claim for loss, damage, costs or any other heads of loss
will be limited to the price less the deposit. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING DAMAGES AND LOST
PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH
DAMAGES IN ADVANCE. 17. Miscellaneous We reserve the right to change any of these terms so far
as such changes are reasonable. We will notify you of any changes. These terms do not affect your
statutory rights and are in addition to your statutory rights. This contract and the provision of the
services are governed by the laws of England and Wales and you agree to submit to the exclusive
jurisdiction of the English courts. Information about us This website is operated by 121 Transport.
We are registered in England and Wales and have our registered office at 9 Perseverance
Terrace, Batley, WF17 6AZ. We are a limited company. Changes to these terms We may revise
these terms of use at any time by amending this page. Please check this page from time to time to
take notice of any changes we made, as they are binding on you. Changes to our site We may update
our site from time to time and may change the content at any time. However, please note that any
of the content on our site may be out of date at any given time, and we are under no obligation to
update it. We do not guarantee that our site, or any content on it, will be free from errors or
omissions. Accessing our site Our site is made available free of charge. We do not guarantee that our
site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted
on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site
without notice. We will not be liable to you if for any reason our site is unavailable at any time or for
any period. You are responsible for making all arrangements necessary for you to have access to our
site. You are also responsible for ensuring that all persons who access our site through your internet
connection are aware of these terms of use and other applicable terms and conditions, and that they
comply with them. Our site is directed to people residing in the United Kingdom. We do not
represent that content available on or through our site is appropriate or available in other locations.
We may limit the availability of our site or any service or product described on our site to any person
or geographic area at any time. If you choose to access our site from outside the United Kingdom,
you do so at your own risk. Your account and password If you choose, or you are provided with, a
user identification code, password or any other piece of information as part of our security
procedures, you must treat such information as confidential. You must not disclose it to any third
party. We have the right to disable any user identification code or password, whether chosen by you
or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the
provisions of these terms of use. If you know or suspect that anyone other than you knows your user
identification code or password, you must promptly notify us at [email protected]
Intellectual property rights We are the owner or the licensee of all intellectual property rights in our
site, and in the material published on it. Those works are protected by copyright laws and treaties
around the world. All such rights are reserved. You may print off one copy, and may download
extracts, of any page(s) from our site for your personal use and you may draw the attention of
others within your organisation to content posted on our site. You must not modify the paper or
digital copies of any materials you have printed off or downloaded in any way, and you must not use
any illustrations, photographs, video or audio sequences or any graphics separately from any
accompanying text. Our status (and that of any identified contributors) as the authors of content on
our site must always be acknowledged. You must not use any part of the content on our site for
commercial purposes without obtaining a licence to do so from us or our licensors. If you print off,
copy or download any part of our site in breach of these terms of use, your right to use our site will
cease immediately and you must, at our option, return or destroy any copies of the materials you
have made. No reliance on information The content on our site is provided for general information
only. It is not intended to amount to advice on which you should rely. You must obtain professional
or specialist advice before taking, or refraining from, any action on the basis of the content on our
site. Although we make reasonable efforts to update the information on our site, we make no
representations, warranties or guarantees, whether express or implied, that the content on our site
is accurate, complete or up-to-date. Limitation of our liability Nothing in these terms of use excludes
or limits our liability for death or personal injury arising from our negligence, or our fraud or
fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English
law. To the extent permitted by law, we exclude all conditions, warranties, representations or other
terms which may apply to our site or any content on it, whether express or implied. We will not be
liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, even if foreseeable, arising under or in connection with: · use of, or
inability to use, our site; or · use of or reliance on any content displayed on our site. If you are a
business user, please note that in particular, we will not be liable for: · loss of profits, sales, business,
or revenue; · business interruption; · loss of anticipated savings; · loss of business opportunity,
goodwill or reputation; or · any indirect or consequential loss or damage. If you are a consumer user,
please note that we only provide our site for domestic and private use. You agree not to use our site
for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of
business, business interruption, or loss of business opportunity. We will not be liable for any loss or
damage caused by a virus, distributed denial-of-service attack, or other technologically harmful
material that may infect your computer equipment, computer programs, data or other proprietary
material due to your use of our site or to your downloading of any content on it, or on any website
linked to it. We assume no responsibility for the content of websites linked on our site. Such links
should not be interpreted as endorsement by us of those linked websites. We will not be liable for
any loss or damage that may arise from your use of them. Viruses We do not guarantee that our site
will be secure or free from bugs or viruses. You are responsible for configuring your information
technology, computer programmes and platform in order to access our site. You should use your
own virus protection software. You must not misuse our site by knowingly introducing viruses,
trojans, worms, logic bombs or other material which is malicious or technologically harmful. You
must not attempt to gain unauthorised access to our site, the server on which our site is stored or
any server, computer or database connected to our site. You must not attack our site via a denial-ofservice attack or a distributed denial-of service attack. By breaching this provision, you would
commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to
the relevant law enforcement authorities and we will cooperate with those authorities by disclosing
your identity to them. In the event of such a breach, your right to use our site will cease
immediately. Linking to our site You may link to our home page, provided you do so in a way that is
fair and legal and does not damage our reputation or take advantage of it. You must not establish a
link in such a way as to suggest any form of association, approval or endorsement on our part where
none exists. You must not establish a link to our site in any website that is not owned by you. Our
site must not be framed on any other site, nor may you create a link to any part of our site other
than the home page. We reserve the right to withdraw linking permission without notice. If you wish
to make any use of content on our site other than that set out above, please contact
[email protected].
